Privacy Policy

We're pretty serious about keeping your info safe and secure.

Last Updated: October 31, 2025

Introduction

Look, we get it - privacy policies can be a drag to read through. But here's the deal: at Krython Veil Fitness, we actually care about your personal information and want you to know exactly what's happening with it.

This policy covers everything we do at our Vancouver facility (1250 Burrard Street, Suite 300) and through our online platforms. Whether you're training with us, checking out our programs, or just browsing around, this applies to you.

We've tried to keep things straightforward and cut out the legal jargon where we can. If something's still unclear, don't hesitate to reach out - we're happy to explain.

Information We Collect

Alright, let's break down what info we actually gather and why we need it.

When you sign up or work with us, we'll ask for stuff like:

  • Full name and date of birth
  • Email address and phone number
  • Home address (mainly for emergency contacts)
  • Emergency contact details - super important for obvious reasons
  • Payment and billing information
  • Photo ID for membership verification

This is crucial for keeping you safe and helping you hit your goals:

  • Medical history and any current conditions
  • Injury history and physical limitations
  • Fitness assessments and performance metrics
  • Training logs and progress tracking
  • Body composition measurements (if you opt in)
  • Nutrition habits and dietary restrictions

We handle this stuff with extra care since it's sensitive health information.

Like most businesses these days, we collect some technical stuff:

  • Facility check-in times and attendance records
  • Website browsing patterns and page views
  • IP address and device information
  • Browser type and operating system
  • Location data (if you enable it)

Sometimes you'll voluntarily give us additional info through:

  • Survey responses and feedback forms
  • Social media interactions and testimonials
  • Photos or videos for progress tracking
  • Communication with our coaches and staff

How We Use Your Information

We're not in the business of hoarding data for no reason. Here's what we actually do with your info:

Service Delivery
  • Managing your membership and bookings
  • Creating personalized training programs
  • Tracking your progress and adjusting plans
  • Providing nutrition consulting services
Safety & Security
  • Ensuring you're medically cleared to train
  • Emergency contact protocols
  • Facility access and security monitoring
  • Preventing injuries through proper screening
Communication
  • Sending class schedules and updates
  • Reminding you about sessions
  • Sharing tips and training advice
  • Responding to your questions
Improvement
  • Making our programs better
  • Understanding what works for members
  • Enhancing our facility and services
  • Developing new training methodologies
Billing & Admin
  • Processing payments and renewals
  • Handling refunds or disputes
  • Maintaining accurate records
  • Meeting legal and tax requirements
Marketing (Optional)
  • Sharing promotions and special offers
  • Inviting you to events or workshops
  • Sending newsletters (you can opt out)
  • Success stories with your permission

Who We Share Your Info With

We're not selling your data or anything sketchy like that. Here's the complete rundown of who might see your information:

Our Team

Your personal trainers, coaches, and relevant staff members need access to your info to do their jobs properly. Everyone on our team signs confidentiality agreements and is trained on privacy practices.

Service Providers

We work with trusted third parties who help us run things smoothly:

  • Payment processors for billing (they've got their own strict security standards)
  • Email service providers for sending you updates
  • Cloud storage for secure data backup
  • Scheduling software for bookings
  • Analytics tools to understand how our website performs
Medical Professionals

Only in specific situations - like if you've requested we coordinate with your physiotherapist or doctor, or in genuine medical emergencies.

Legal Obligations

If we're legally required to (like a court order or government request), we'll comply. We're also required to report certain things under Canadian law, like suspected abuse or imminent danger situations.

With Your Consent

If you want us to share your success story, progress pics, or testimonials publicly, we'll always ask for your explicit permission first. You can change your mind anytime.

How We Keep Your Data Safe

Security isn't just a checkbox for us - we've invested in proper protection measures because your trust matters.

Encryption

All sensitive data is encrypted both when stored and when transmitted. That means it's scrambled and unreadable to anyone who shouldn't have access.

Access Controls

Staff only see what they need to see. We use role-based access and strong password requirements. Physical files are locked up tight.

Secure Servers

Our digital data lives on secure Canadian servers with firewalls, intrusion detection, and regular security audits. We back everything up regularly too.

Being Real With You

No system is 100% hack-proof, and we won't pretend otherwise. But we're constantly monitoring, updating, and improving our security measures. If there's ever a breach, we'll let you know immediately and tell you exactly what happened and what we're doing about it.

Cookies & Tracking Technologies

Yeah, we use cookies - not the delicious kind, unfortunately. Here's what's happening when you visit our site:

Types of Cookies We Use:
Essential Cookies

These keep the site working properly - things like remembering you're logged in or what's in your cart. Can't really function without these.

Always Active
Analytics Cookies

Help us understand which pages people visit most, how long they stay, and where they're coming from. All anonymous data that helps us improve the site experience.

Optional
Preference Cookies

Remember your choices like language preferences or display settings so you don't have to reset them every visit.

Optional
Marketing Cookies

Track if you came from an ad or promotion so we know what's working. Also help us show you relevant content based on your interests.

Optional
Managing Cookies

You can control cookies through your browser settings. Just know that blocking all cookies might make some parts of the site not work as smoothly. Most browsers let you pick and choose which types you're cool with.

Your Privacy Rights

Under Canadian privacy law (specifically PIPEDA), you've got several rights when it comes to your personal info. Here's what you can do:

Access Your Data

Request a copy of all the personal info we have about you. We'll get it to you within 30 days, usually sooner.

Correct Mistakes

If something's wrong or outdated, let us know and we'll fix it right away. Accuracy matters to us.